Your Account with The Paper Corporation will have an Account number associated with it. This number can also be called your Customer ID number.  

Your Customer Number can be found on the Invoice, which is issued after we process your Order.

The Login/Register link is located at the right corner of the top red menu bar. When logging in to your Account, you will need your username and password. Your email address serves as your username. To log out of your Account, click Sign Out in the right corner of the top red menu bar.

For your security, an online session will automatically end after thirty (30) minutes of inactivity.

Your username is the email address entered when the Account or User was created. If you forget your password, click Login/Register located in the top red menu bar, then go to the link located just above Sign In Securely. You will be prompted to enter your email address. We will then send you an email with a system-generated new password. The new password is encrypted, secure and unique to you. You will then be able to sign in to your account using your new password.

The Primary Administrator for the Account has the authority to add or delete Users.

First, login and click My Account located in the red menu, found at the top of every page . Under Account Management, click Manage Users.

To add a User, click the plus sign . Next, fill out the required fields and assign User Privileges.

To delete a User, press Delete to the right of his or her name. A confirmation screen will appear to confirm deletion of the User. 

Only the Primary Administrator and assigned Users may access an Account. To ensure your information is secure, we encourage you to regularly update your password and promptly delete a User who is no longer authorized to access the Account.

To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and proceed with your purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.

Existing The Paper Corporation Customers will see their prices after logging in to their Account. For New Customers who would like to review pricing and discount opportunities, please contact Customer Service to speak with one of our expert Business Development Managers.

For an order not yet processed and shipped, contact Customer Service to make a request for cancellation. Special orders, large volume orders and custom orders may not be cancelled.

To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and proceed with purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.

To view your order history and past shipments, login and click My Account, then go to view order history.

To view your Wish List, login and click My Account, then go to manage wish list.  You can add items to the Wish List from the product pages (the "Add to Wish List" link is located in the gray product information box).

To view your Shopping List, login and click My Account, then go to manage shopping list. You can add items to the Shopping List from the product pages (the "Add to Shopping List" link is located in the gray product information box).

In-stock products are warehoused in one of The Paper Corporation's facilities. Factory Direct product is ordered directly from the Manufacturer at the time of purchase. 

Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.

A backorder is purchased product not immediately available for your order.  A backorder will remain open in our system until the item(s) are on hand and then shipped. You may contact Customer Service to request cancellation of a backorder item, up to the point when the shipment is processed.  Some backorder items are not eligible for cancellation.

Please note that Special Order items will appear on back order on your order summary. Special and custom orders cannot be canceled.

Handling fees do not typically apply. However, some Manufacturers will charge fees for purchase quantities that do not meet their product line minimum, or for broken cases. When applicable, a Manufacturer's minimum order amount and fees are shown on the product page and are included in the total order charge in your Shopping Cart.

Please note on your order that you want to pick up at our warehouse and specify the date and time.

Your Order Number will be in the order confirmation email that is sent after you have completed an online purchase. You may also locate your Order Number in My Account by clicking on View / Print Invoices. Your Order Number will be displayed on the Invoice along with other key order information.

You may enter a Purchase Order Number for your order on the Payment page in the Shopping Cart. 

The Paper Corporation charges sales tax in accordance with local and state laws. We will calculate and add the appropriate sales tax to your order total at checkout.

To apply for a line of credit with The Paper Corporation, please contact us at administrator@fcdist.com and we will send you an Application for Credit form. Once the form is received and reviewed, your Account will be set up with an approved line of credit and credit terms.

After you submit a credit application, please allow 48 business hours for turnaround. Once your Account is activated and ready for use, you will be notified via email. 

You may pay for your online order using your credit card or open terms on an active The Paper Corporation account.  For your convenience, we accept American Express, Discover, MasterCard and Visa.  In the near future we will provide Customers with the option of using PayPal for payment of an order.

For order cancellations, or for charges related to order cancellations, please contact Customer Service. We will be happy to resolve any issue for you.

No, The Paper Corporation does not ship orders C. O. D. 

If you have questions regarding shipment of your order or if you need to make changes to the method of shipping selected during checkout, please contact Customer Service.

Some Manufacturers provide a limited warranty on select products. Please refer to the warranty information enclosed with a product, which details terms and conditions. If you cannot locate warranty information in a shipment, or if you have questions regarding a product's warranty, please contact Customer Service.

Prices for online products are competitively set and available to the public. The Paper Corporation Customers with a registered account may be eligible for exclusive discounts on items they regularly order. For these Customers, after logging in, online prices will reflect the pricing specific to the Account. 

To request a return, please contact Customer Service for assistance. A restocking charge may apply.

Our delivery drivers cannot take responsibility for product returns unless Customer Service has issued a Return Authorization Number and the driver is instructed to pick up the item from your place of business.

We take great care to have delivered goods counted and checked prior to shipping them.Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 48 hours of receipt. For more information, review our Return Policy.

When delivering to a non-residential address, someone must be present to accept delivery of a shipment and sign the Bill of Lading. Before signing, please inspect all boxes/cartons and note all damages and discrepancies on the Bill of Lading and/or with the driver at time of delivery. All reports of damage and a request for return should be received no later than thirty (30) days after receipt of shipment. To return goods, please review our Return Policy and contact Customer Service.

Expedited shipping is available, including 2-Day and Next Day (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 11:00am Pacific Standard Time in order to receive expedited delivery in the timeframe specified. Expedited orders placed after 11:00am Pacific Standard Time or on Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

The Paper Corporation works tirelessly to have shipments arrive within the specified timeframe. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly. To ensure delivery timeframes, order early during peak times and holidays, such as Easter, Mother's Day, Thanksgiving, Christmas and New Year's, as well as when schools resume in late-August and mid-January.

Whether an order has split shipments depends on the items ordered and whether the product is stocked in our warehouse. In-Stock items ship from our warehouse within 48 business hours after the order is placed in the system. Factory Direct items ship from the Manufacturer and generally have a 10-14 day lead time.

LTL Common Carrier delivery requires an adult signature at the time of delivery. It is that adult's responsibility to inspect the merchandise being delivered for damage or shortage. By signing for a shipment without notice of damage or shortage, you are accepting the product in good condition. Once the driver leaves with your signature, your ability to claim damage or shortage against the carrier is significantly reduced. Most claims against a carrier are denied if they have a free and clear delivery signature.

It is also the responsibility of the Customer to have adequate help and any necessary equipment to receive product at the back of the delivery vehicle.

Please be advised that The Paper Corporation does not ship orders C. O. D. 

• Customer Service: 800 369 8733
• Fax: 800 811 5362
• Email: administrator@fcdist.com